Convenient & risk-free
It is very important to us that you can confidently find the perfect fit and style when shopping with us online. Now, you can try our products before you buy, completely risk-free! T&Cs apply
THE PROCESS
How does it work?
1. Add to cart: Use the “Home Try-On" button to add your home try on items to your cart.
2. Checkout & pre-authorisation: We temporarily hold the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You will not be charged until you decide to keep the items.
3. Try them on: Once your order arrives, you will have 3 days to try on the items and decide what you want to keep.
4. Complete order: We'll send you a link via email and SMS to access your Customer Portal and complete the order. Choose if you want to keep or return the items and follow the steps to finalise your purchase. You'll only be charged for the items you decide to keep. If you return both items, a $15 Return Shipping fee applies.
IMPORTANT INFORMATION
Returning items
If you decide to return any frames, we'll send you a prepaid return label by email when we receive your return request.
- Returns must be posted within 3 days of completing the order.
- If you return both items from the order, a $15 Return Shipping fee will apply and be charged immediately via your pre-authorised payment method. You will be refunded the remainder.
Frequently asked questions
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Yes, you can use a discount code, but it must be applied at the time of the initial Home Try On order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
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When you use the Home Try-On service, you will be asked to provide payment details at checkout. We will then authorise your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorisation simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
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You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.; or for the $15 Return Shipping fee if you decide to return both items.
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The Return Shipping fee is a $15 charge that applies only if you decide to return all items from your order. This fee covers the cost of the return shipping, handling, and processing of the returned items. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
New frames, ready to try at home
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